As a My Star Resumes writer you will be able to make content submissions for jobs that come in, and communicate with the customer directly via comments. This guide shows the basic process for how this all happens.
1) Getting assigned to an order
The first thing to happen is that you will be assigned to an order. When this happens you will get an email with some details of the order such as the writing service required, notes from the customer and any documents that the customer has uploaded. the email will also contain a link to the order so you can easily get to it.
2) Making a draft content Submission
When you have had time to review the order details and write (or re-write) the resume, cover letter or LinkedIn profile, you are able to send it to the customer as a ‘submission’. This involves uploading at least one file (Word document etc), along with a title for that file and any notes you may have. The very first submission automatically has a status of ‘draft’.
Once submitted, the customer will receive an email notification so that they can log in to the website and view the submission.
3) Customer feedback
After the customer has reviewed the submission they are able to either mark the order as complete, or request a revision. When requesting a revision they will be able to make comments and upload any other files they might have.
You will receive an email notification when any revision is requested and you can see the details by reviewing the order here in your account.
4) Making revisions
The process of submitting a revision is the same as when you made the very first submission. You can upload at least one file, with a title and any notes you may have about the revision.
The revision will be recorded as a new submission, and you can always look back at previous submissions made if you need to. The status of the order will be set to ‘revision submitted’ and the customer will be notified by email so that they can log in and review it.
How many revisions should I make?
We want our customers to be completely happy with their new resume or cover letter, but the amount of time spent on their job should be within reason. IF you think the customer has requested too many revisions, or that the revisions are excessive, please let us know.
5) Completing an order
When the customer is happy with their resume or cover letter they can mark the order as complete. At this stage, no more submissions or comments can be made for the order. If you think the order is complete but the customer hasn’t marked it, please let us know and we can do this. That helps us keep good records for current orders in the system.